FitGene Data Protection

Commitment to GDPR Compliance
FitGene is dedicated to ensuring data privacy and security in line with GDPR. The GDPR, effective May 25, 2018, standardizes data protection laws across the EU and strengthens individuals’ rights concerning their Personal Information.

1. What is the GDPR?

The GDPR replaces the EU Directive 95/46/EC, creating a uniform data protection law across all Member States. It applies to all organizations processing the Personal Information of EU residents, including FitGene.

2. Does the GDPR apply to FitGene?

Yes, FitGene products and services can be purchased in the EU, making GDPR applicable. Regardless, FitGene applies the same level of scrutiny regardless of jurisdiction of the customers.

3. Your FitGene Data

• When, how, and why your data is processed
• Accessing, downloading, and deleting your data
• Managing our service providers
• International data transfers
• Safeguarding your data

Step One: Data Processing
FitGene collects various types of personal information, including contact details, payment information, and genetic data. This information is used to process orders, create and manage user accounts, market our products, and ensure the security of our website. Genetic data is specifically used to generate reports and provide personalized insights to users.

Step Two: Accessing Your Data
FitGene customers have the right to access and download their personal data and reports directly from their accounts. If you need data processed by third-party service providers, you can request this information by contacting us at info@fitgene.ba . We are committed to transparency and will provide the requested data promptly.

Step Three: Deleting Your Data
Customers can delete their accounts and all associated data through the account settings on the FitGene website. This process ensures that all personal information is permanently removed from our systems. Please note that once deleted, this data cannot be recovered. For assistance, you can reach out to us at info@fitgene.ba.

Step Four: Managing Service Providers
FitGene partners with third-party service providers for various functions such as lab work, customer support, cloud storage, marketing, and IT security. We have a rigorous selection process to ensure that each provider complies with GDPR standards and offers a high level of security and data protection. For more details, please review our Privacy Statement.

Step Five: Safeguarding Your Data
Under the GDPR, organizations are required to implement appropriate technical and organizational measures to protect personal information. FitGene uses industry-leading security measures to safeguard your data, including encryption, access controls, and regular security audits. These measures are designed to mitigate risks associated with processing personal information and ensure its confidentiality and integrity.

Step Six: International Data Transfers
When we transfer personal information inside and outside the European Economic Area, United Kingdom, and Switzerland, FitGene uses appropriate safeguards to protect your data in accordance with applicable laws. These safeguards include standard contractual clauses, binding corporate rules, and other mechanisms approved by regulatory authorities to ensure the continuous protection of your personal information during international transfers.
For more details on our data practices, please refer to our Privacy Statement or contact us at info@fitgene.ba.